Email your support questions to:
Tech Support: Via email
Email Support: Responses usually within 12 hours
Provide DETAILS on what you need. Please do NOT submit a blank message or a course title and assume that we know what you need.
Be specific. We cannot respond to blank messages or course titles in the message without specific details for your request.
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Emails from APNGA for the courses which are required by your regulatory agency will be blocked by your company’s email server if your company’s mail flow rules are set to block external emails containing links. They will be undeliverable by your company’s mail flow rules. These bounced emails include, but are not limited to:
The solution to this problem is very SIMPLE. To fix these issues and allow us to provide the support you need, please have whoever manages your company’s mail server policies (mail rules) whitelist emails from Support@APNGA.com and Admin@APNGA.com as “safe senders”. These emails will routinely come from IP Address 220.127.116.11 .
APNGA cannot change the outgoing format of our emails to cater to your specific company. We serve hundreds of companies, and what is “acceptable format” for one company will just as easily be “not acceptable” to another company’s rules. Therefore, to receive the important emails cited above, the only way to fix the problem is to simply whitelist APNGA emails.